STORE POLICY

CUSTOMER CARE

We're a new small business and will do our best to care for each and every customer with compassion and clarity.  If you have any questions at all, please email frone@osophronia.com and we will get back to you ASAP!

WHOLESALE/Co-branding INQUIRIES

We are excited to partner with other businesses interested in carrying and/or co-branding our interactive wood jewelry.  Feel free to reach out at frone@osophronia.com to start a conversation!

PAYMENT METHODS

Credit / Debit Cards

Will my phone work with your Jewelry?

Our interactive content can be accessed via NFC enabled smartphones.  Most newer phones are NFC enabled, and if yours isn't, you can likely download an NFC reader app from your app store in order to access the content.  If you're unsure, you can visit this website to see if your particular phone has NFC capabilities. 

How long will I be able to access the interactive content

Indefinitely.

In short, we will keep the interactive content alive as long as we're in business. That said, the number one thing for us is that you have a gorgeous pair of earrings to wear even if all the cell phones on the earth decide to die one day.

Note, content may change periodically as we build out and update our site. We use third-party platforms, such as Spotify, to enhance our interactive experiences, and those may change over time as third-party providers adapt to technology and business climate changes.

Why do you only feature women in your playlists, meditations, profiles, etc.?

Because women rock. Really, though, it's because we want to celebrate the contributions of women to our society. All women. Everywhere.

Representation and recognition matter. And women deserve to be recognized, supported, and celebrated.

Are your earrings Heavy?

Our earrings are incredibly light. They're made of hardwood, but the wood is dry, the cork inlay removes significant amount of bulk, and they're quite thin. All that equals really comfortable, lightweight, gorgeous earrings!

Will these mess with my sensitive ears?

We use hand bent sterling silver ear wires.  Our studs are made with stainless steel posts.  Please use your discretion based on your previous experience with metals along with the advice of your medical provider.

If you want to use your own ear wires, let us know and we'll be happy to accommodate!

Can I return/exchange my purchase?

Click here to read our return/exchange policy.

My purchase arrived Damaged. What can be done?

Shoot. That's a bummer. We're sorry that happened! Click here to read about how to start the return process. 

When will my order be shipped?

We will ship your order within 2-4 days. Please note, priority or expedited shipping timeframes offered by our carriers will start only after we put your order together and initiate the shipping label (you'll get an email).